{"id":170,"date":"2019-01-11T14:18:42","date_gmt":"2019-01-11T14:18:42","guid":{"rendered":"http:\/\/democontent.codex-themes.com\/sites\/shop-fashion\/?page_id=170"},"modified":"2020-08-24T06:34:57","modified_gmt":"2020-08-24T06:34:57","slug":"help","status":"publish","type":"page","link":"https:\/\/www.cduniforms.com.au\/shop\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column][gem_divider margin_top=&#8221;150&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1598244676783{margin-top: -10px !important;}&#8221;]<\/p>\n<div class=\"title-h2\">NEED SOME HELP?<\/div>\n<p>[\/vc_column_text][gem_divider margin_top=&#8221;45&#8243;][vc_column_text]We are here with whatever you need!\u00a0 Our sales team are available during business hours to talk you through any questions you have on products, fabrics and sizing &#8211; exactly as if you were in our shop (but not).\u00a0 We can also help you navigate the site to find exactly what you want or help with check out if you get stuck.[\/vc_column_text][gem_textbox content_background_color=&#8221;#99a9b5&#8243; content_text_color=&#8221;#ffffff&#8221;][vc_column_text]<\/p>\n<h5>Call: 03 9793 5744\u00a0 \u00a0or\u00a0 \u00a0email: sales@cduniforms.com.au<\/h5>\n<p>[\/vc_column_text][\/gem_textbox][\/vc_column][vc_column width=&#8221;1\/3&#8243;][gem_image position=&#8221;centered&#8221; effects_enabled=&#8221;1&#8243; src=&#8221;20594&#8243;][gem_divider margin_top=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column][gem_divider margin_top=&#8221;95&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][gem_image position=&#8221;centered&#8221; effects_enabled=&#8221;1&#8243; src=&#8221;20600&#8243;][gem_divider margin_top=&#8221;100&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1598245690246{margin-top: -10px !important;}&#8221;]<\/p>\n<div class=\"title-h2\">Shipping &amp; Returns<\/div>\n<p>[\/vc_column_text][gem_divider margin_top=&#8221;45&#8243;][vc_tta_accordion style=&#8221;simple_solid&#8221; shape=&#8221;round&#8221; color=&#8221;black&#8221; c_icon=&#8221;solid_squared&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;I&#8217;ve just placed my order. How long will it take to get to me?&#8221; tab_id=&#8221;1547448409199-85945b77-0184&#8243;][vc_column_text]If the item you have ordered is currently in stock in our warehouse, we aim to dispatch it within 48 hours.\u00a0 If we need to order the item in from one of our suppliers, it will take about 1 week to dispatch.\u00a0 After we dispatch it, parcels take about 1 to 4 days to arrive, depending on how Australia Post and Startrack are going.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I need to be home when the parcel arrives?&#8221; tab_id=&#8221;1547448409200-b0acb72f-6d82&#8243;][vc_column_text]No.\u00a0 Our standard instruction for our couriers is to leave your parcel in a safe place if there is no one home.\u00a0 If there is no safe place or you are concerned, please note on the delivery instructions that you do not consent for your parcel to be left.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I get my order delivered to my work place?&#8221; tab_id=&#8221;1547448409202-a41e9484-712b&#8221;][vc_column_text]It&#8217;s fine by us if it&#8217;s fine by them!\u00a0 If you work in a large organisation, please include detailed instructions on how to get the parcel to you to avoid your order being mis-placed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I&#8217;ve received my order but it&#8217;s not quite right. What can I do?&#8221; tab_id=&#8221;1547448409203-6b2eca26-fdb9&#8243;][vc_column_text]Oh no! We&#8217;re sorry to hear that.\u00a0 We can accept returns as long as you let us know within 30 days of your invoice and it still has the swing tags attached, not been worn, altered or embroidered\/printed and is in a sellable condition.<\/p>\n<p>We are able to issue a refund for returns or are happy to exchange for another size or style if requested. Just email us on: orders@cduniforms to request a Return Authority.<\/p>\n<p>Please note: We must have a Return Authority to process your return[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column][gem_divider margin_top=&#8221;55&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1598244735908{margin-top: -10px !important;}&#8221;]<\/p>\n<div class=\"title-h2\">FAQ<\/div>\n<p>[\/vc_column_text][gem_divider margin_top=&#8221;45&#8243;][vc_tta_accordion style=&#8221;simple_solid&#8221; shape=&#8221;round&#8221; color=&#8221;black&#8221; c_icon=&#8221;solid_squared&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Can I get embroidery or printing on my order?&#8221; tab_id=&#8221;1547207440578-15ed9df9-f2c4&#8243;][vc_column_text]We absolutely can do embroidery but please note, anything ordered on this website won&#8217;t have embroidery on it.<\/p>\n<p>For new clients, we will need to set up your logo.\u00a0 Please contact us on: 03 9793 5744 or sales@cduniforms.com.au to get a quote and start the process.<\/p>\n<p>If you are a current customer and would like to order some uniform with a logo, please email us on: orders@cduniforms.com.au\u00a0 Alternatively, the following are links to the ordering portals for some of our clients who have online ordering set up:<\/p>\n<p>Eastern Health<\/p>\n<p>Peninsula Health<\/p>\n<p>MEGT\/ Best Chance \/ Vasey RSL \/ Toshiba \/ City of Casey\/ City of Cardinia<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I am purchasing for my staff. Can I get a discount?&#8221; tab_id=&#8221;1547207620943-16ed9333-dbd8&#8243;][vc_column_text]Yes! We do offer discounts and specials for larger purchases.\u00a0 If you would like to know more about how we operate as a B2B supplier, including our full range of services and uniform management systems, please head to our uniform contract site HERE.<\/p>\n<p>If you already know what you want and are just looking for pricing, please contact us on: 03 9793 5744 or sales@cduniforms.com.au.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I am looking for a uniform item but I can&#8217;t find it on your site. Can you get it in?&#8221; tab_id=&#8221;1547207622004-f9a22620-e6cb&#8221;][vc_column_text]There&#8217;s a pretty good chance we can.\u00a0 We have access to thousands of different styles and colours from a wide range of suppliers &#8211; way too many to put on our site and keep it updated.\u00a0 If you are putting together your uniform range and have found something you love (or want to change your uniform supply to us!) just let us know and I&#8217;m sure we can source it for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you do alterations?&#8221; tab_id=&#8221;1547207623641-43e4db85-375a&#8221;][vc_column_text]We can do basic alterations such as hems up or down but unfortunately, it is too hard to do via online ordering.\u00a0 We welcome you to visit our shop and we can measure you up and place your order including your required alteration.<\/p>\n<p>Please note: We only alter garments that are purchase from our store.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/3&#8243;][gem_image position=&#8221;centered&#8221; effects_enabled=&#8221;1&#8243; src=&#8221;856&#8243;][gem_divider margin_top=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column][gem_divider margin_top=&#8221;100&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547217528449{margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1547211303766{padding-top: 0px !important;}&#8221;][gem_divider margin_top=&#8221;135&#8243;][vc_column_text css=&#8221;.vc_custom_1547217504779{margin-bottom: 5px !important;}&#8221;]<\/p>\n<div class=\"title-h2\" style=\"text-align: center;\">have any questions?<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"styled-subtitle\" style=\"text-align: center;\">Get in contact with us by filling out our contact form<\/div>\n<p>[\/vc_column_text][gem_divider margin_top=&#8221;120&#8243;][contact-form-7 id=&#8221;1104&#8243; html_class=&#8221;gem-contact-form-white&#8221;][gem_divider margin_top=&#8221;120&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column][gem_divider margin_top=&#8221;150&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1547206615655{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1598244676783{margin-top: -10px !important;}&#8221;] NEED SOME HELP? [\/vc_column_text][gem_divider margin_top=&#8221;45&#8243;][vc_column_text]We are here with whatever you need!\u00a0 Our sales team are available during business hours to talk you through any questions you have on products, fabrics and sizing &#8211; exactly as if you were in our shop [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":0,"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cduniforms.com.au\/shop\/wp-json\/wp\/v2\/media?parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}